COURSE DESCRIPTION

Most leaders focus on how they speak — tone, structure, phrasing, and technique. But the conversations that actually shift culture, build trust, and move people aren’t powered by polished delivery. They’re powered by the operating system underneath the words: intention, sincerity, emotional clarity, and the courage to show up without the armour.

This session explores what happens before the words come out. The mindset that shapes whether people lean in or shut down. The internal stance that determines whether a conversation becomes a bridge or a barrier. And the subtle human signals that tell others whether you’re speaking to perform, to persuade, or to genuinely connect.

We’ll unpack why “meaning it” matters more than “saying it well,” how trust is built through presence rather than charisma, and how leaders can create conversations that feel open, safe, and real — even when the topic is difficult.

This isn’t a talk about communication skills. It’s a talk about the inner architecture of conversations that change people. Through practical insights and immediately usable tools, you will:

• Discover why people respond to how you show up before they respond to what you say
• Learn the invisible habits that build trust, lower defensiveness, and create psychological safety in everyday conversations.
• Recognise the mindset shifts that transform difficult conversations into opportunities for connection and progress.
• Master a simple framework for having conversations that strengthen relationship while achieving better outcomes.

Venue: Lifelong Learning Institute, LLI

Limited to 5 pax per organization

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WHEN

2026-08-24
3:00pm - 4:30pm

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WHERE

Lifelong Learning Institute, LLI

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PRICE

SGD 49 per participant

Note: Limited to 5 pax per organization

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