Maximum Performance Starts with Engaged and Accountable Employees

Nothing you do will accelerate performance faster than creating a fundamental shift in the mindset of your people.

Outward Performance addresses the source of organizational dysfunction, interpersonal conflict, organizational silos, and poor morale. By enabling a fundamental mindset shift, the training and tools in this transformational program produce unprecedented levels of collaboration and innovation in your organization.

Transforming team performance, starts by changing mindset

Instead of addressing the symptoms that reduce performance and productivity, Outward Performance addresses the source: mindset. Clients who use Outward Performance to transform their culture are able to build more productive, engaged, and inclusive teams by enabling a fundamental shift from the myopic, self-focus of an inward mindset to the expansive, impact-focus of an outward mindset.

By addressing mindset you will:

  • Invite people in rather than call them out
  • Encourage change rather than demand
  • Allow people to be heard
  • Build trust within the organization

Transforming team performance, starts by changing mindset

Building on the foundation of our deep experience helping clients overcome their biggest team challenges, Outward Performance empowers your people with the mindset needed to achieve new levels of collaboration, innovation, and productivity. Through a combination of powerful video case studies and group discussions, participants will learn how a people-centric approach enables them to become accountable and take ownership of their situations so that they can collaborate and resolve conflict more effectively. With Outward Performance, you will be able to transform your culture and bring humanity to the workplace. 

Outward Performance includes:

  • Ten sessions infused with powerful, real-life video-based stories

  • In-depth discussions led by certified facilitators

  • And training on a series of practical tools to bring the lessons learned in Outward Performance to everyday interactions

Outward Performance can take as little as two days, or it can be spread out over a series of shorter sessions to meet the needs of your organization.

Explore our upcoming Outward Performance public workshops

Shift to an outward mindset with workshops that will transform the way you work with others.

Stop holding people accountable.
Develop accountable people.


The key to skyrocketing team synergy is arming each team member with radical self-awareness. Seeing ourselves more clearly enables us to understand our impact on others.


Let’s face it—behavior change alone won’t transform tension. Reframe challenging situations to get to the root of conflict, eliminate friction, and enable teammates to see each other as people.


Empowered employees are happier, more productive, and more adaptable. Energize your employees by giving them the tools required to transform their relationships and take ownership for their success at work.

The proof is in the results

Our clients’ results demonstrate the transformational impact of an outward mindset for any organization, regardless of industry or challenge.

Increase in productivity 65% more products shipped by a large medical supplier during 6 months after implementing Arbinger’s solutions with no increase in staffing.

Equip your employees with transformational tools

Our programs and methodology are built on 45 years of research in the psychology of human behavior and motivation—and our approach has succeeded with organizations of all types and sizes. With these tools and frameworks, we empower your teams to navigate conflict, strengthen relationships, and achieve their goals again and again.

Becoming Accountable

  • Reframing My Job Responsibilities
  • Assessing My Impact on Others
  • Holding Myself Accountable

Taking Ownership

  • Recognizing the Challenges I Create
  • Focusing on Results vs Blame
  • Owning My Career Development

Creating Collaboration

  • Developing Clear Expectations
  • Ensuring Ongoing Alignment
  • Improving Communication

Resolving Conflict

  • Transforming Tension
  • Inviting Heightened Self-Awareness
  • Repairing & Rebuilding Relationships

Read a game-changing approach to doing business

Without being aware of it, many of us operate from an inward mindset—a single-minded focus on our own goals and objectives.

The Outward Mindset is an international bestseller that illuminates how shifting to an others-focused, outward mindset improves performance, sparks collaboration, and accelerates innovation. Readers of this book not only discover how an outward mindset is the antidote to the inward mindset that kills performance, but also discover a practical roadmap to implementing an outward mindset into the fabric of their own organizations to achieve maximum performance.

Explore More Arbinger Solutions with Us

Behavioral issues that ripple throughout your organization will never be resolved unless you address the mindset that underlies them. The key to achieving long-lasting results is rooted in your organization’s collective mindset.


Develop transformative leaders who know how to bring out the best in others and are equipped with tools to dramatically improve results.


Transformation starts at the top. In a seven-step blueprint we explore what leaders can do to drive change within their organizations.


Create a culture of inclusion and belonging where both your people and your business thrive. A DEI program that actually works.

FAQs for Outward Performance

This two-day, discussion-led training will help individuals and teams dramatically improve performance by addressing conflicts, silos, and morale issues at the source: mindset. During the course, participants will be equipped with the knowledge and practical tools to experience a shift in mindset from an inward focus to a more situationally aware outward focus, as well as hands-on facilitation skills to help their team deepen their knowledge. This knowledge will provide participants with the foundation of accountability, collaboration, and communication that improves performance and offers a sense of empowerment. The workshop will support participants practice facilitating the modules, learn implementation tips on how to create a positive impact as a discussion leader/facilitator, and deepen their understanding of some of the FAQs and how to explore and respond to them helpfully.

A critical driver for individual and team success is mindset. Behavior-based performance programs (time management, organizational skills, process improvements, for example) overlook the underlying mindsets that cause conflict and productivity issues. In contrast, organizations see significant performance improvements when their transformation efforts are based on mindset change as a foundation for behavioral change.

Performance issues are often rooted in conflict that can harm the organizational culture and morale. Overcoming conflict requires people to reconsider their impact on the people around them. By empowering team members to approach their relationships with a new, outward mindset, conflict is replaced by collaboration, innovation, and improved productivity.

As the pioneers of mindset transformation, Arbinger has helped thousands of people and hundreds of organizations shift their mindsets, transform their cultures, and drive changes that led to exceptional results. Teams sectors and industries see Arbinger and an outward mindset as indispensable to operational success.

Arbinger helps individuals adopt an outward, impact-focused mindset that invites real accountability for results. By equipping your employees with Arbinger’s performance management program, you’ll be able to make the shift from holding people accountable to developing accountable people. In this way, Arbinger’s performance management approach complements and enhances existing performance management tools and platforms.

Outward Performance is a facilitated, video-driven course that empowers participants to reimagine their individual and team interactions through the use of real-life video testimonials, facilitated discussions, and a series of practical tools.

YES! Participants will walk away from this training certified to be a discussion leader / facilitator to run the Outward Performance program for individuals / teams within their organization.

Unleash accelerated performance by investing in your people

Contact Arbinger now to learn more about OUTWARD PERFORMANCE.